Refund & Cancellation Policy
Clear rules on rescheduling, cancellations and refunds.
Last updated: October 11, 2026
We want every client to understand our refund terms before booking. This policy applies to all services provided by SZ WORLD LLC.
1. Consultation calls and sessions
- Cancelled 24 hours or more before the session: full refund, or free rescheduling.
- Cancelled less than 24 hours before the session: 50% refund, or one free reschedule.
- No-show without notice: no refund.
- If we need to cancel or reschedule: you may choose a new time or receive a full refund.
2. Tax return preparation, ITIN assistance and other services
- Cancelled before work begins: full refund.
- Cancelled after work begins but before delivery: partial refund based on the work completed, which we will explain in writing.
- After a return or application has been delivered, filed or submitted: no refund, as the service has been performed.
3. Non-refundable items
- Government, agency or third-party fees already paid on your behalf
- Services already completed and delivered
4. Outcomes
Refunds are not provided on the basis of a decision by the IRS or another agency (for example, an ITIN rejection or a smaller-than-expected tax refund), because we do not control those decisions. If an application is rejected because of an error on our part, we will correct and resubmit it at no additional fee.
5. How to request a refund
Email info@szworld.biz with your name, the service and the reason for your request. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days; the time for funds to appear depends on your bank or payment provider.
6. Questions
If you have any concern about a service, please contact us first — we will do our best to resolve it fairly.